Customframes.com acknowledges our responsibility to ensure that standards relating to people, the environment and the communities in which we operate are maintained and continuously improved throughout our supply chain. Customframes.com believes that people from diverse backgrounds should all enjoy the same rights, opportunities and protections. Furthermore, everyone must be treated fairly with dignity and compassion, be able to actively participate in decision-making that affects their lives and be kept safe from both physical and psychosocial harm.
We recognize that we can have a positive influence on our suppliers, contractors and their employees, products and services and through positive, collaborative relationships, we will create shared value. We take a long-term view to managing and maintaining relationships with our suppliers and contractors. We will continue to develop and manage relationships with our suppliers to encourage them to promote a best practice approach to employment practices (including inclusion and diversity), and delivering other environmental and social outcomes.
Employment Relationship
Customframes.com adheres to the rules and conditions of employment that respects all workers and at a minimum, safeguard their rights under national and international labor and social security laws and regulations.
Forced Labor
There shall not be any use of forced labor, whether in the form of prison labor, indentured labor, bonded labor or other forms of forced labor.
Child Labor
No person shall be employed at under the age of 15 or under the age for completion of compulsory education, whichever is higher.
Harassment or Abuse
The company prohibits personal harassment of any kind. Every employee shall be treated with respect and dignity. No employee shall be subject to any physical, sexual, psychological, or verbal harassment or abuse. Customframes.com is committed to a work environment free from harassment, bullying, or retaliation. Customframes.com provides mandatory sexual harassment prevention training to all employees.
Non-Discrimination
It is the policy of customframes.com that no person shall be subject to discrimination in employment, including hiring, salary, benefits, advancement, discipline, termination, or retirement, on the basis of gender, race, religion, age, disability, sexual orientation, gender identity, nationality, political opinion, or social or ethnic origin.
Health and Safety
Customframes.com will provide and requires that its suppliers provide, a safe and healthy working environment to prevent accidents and injury to health arising out of, linked with, or occurring in the course of work, or as a result of the operation of employer facilities.
Freedom of Association and Collective Bargaining
Customframes.com recognizes and respects the right of employees to freedom of association and collective bargaining.
Environment and Sustainable Practices
Customframes.com has adopted responsible measures to mitigate negative impacts that the workplace has on the environment, including the impacts of these activities on the social and environmental sustainability of our communities. Preference will be given to suppliers and contractors that demonstrate an active commitment to protecting the environment and to sustainability. Frame moulding and mat board suppliers must demonstrate that all timber is obtained from sustainable sources.
Wages and Benefits
Customframes.com recognizes that every worker has a right to compensation for a regular work week that is sufficient to meet the worker's basic needs, and provide some discretionary income. Customframes.com shall pay at least the minimum wage or the appropriate prevailing wage, whichever is higher, comply with all legal requirements on wages and provide any fringe benefits required by law or contract. Where compensation does not meet workers' basic needs and provide some discretionary income, customframes.com shall take appropriate actions that seek to progressively realize a level of compensation that does.
Hours of Work
Customframes.com does not require workers to work more than the regular and overtime hours allowed by the law. The regular work week does not exceed 40 hours. All overtime work is consensual. The company does not request overtime on a regular basis and compensates all overtime work at a premium rate. Workers will receive 24 consecutive hours of rest every seven- day period. Other than in exceptional circumstances, the sum of regular and overtime hours in a week shall not exceed 60 hours.
Requirement to Disclose
Customframes.com must be notified in writing in the event that an approved factory or supplier is (or becomes) the subject of a pending government enforcement action or lawsuit from workers or worker organizations that represent violations of the terms of this Code of Conduct. When differences or conflicts in standards arise, the highest standard shall apply.
Compliance and Monitoring
To assure compliance with the Code of Conduct, customframes.com and its factory suppliers shall be subject to monitoring visits, which may be announced or unannounced, and may be conducted by customframes.com employees or independent agents. Reports from such visits will be reviewed with all parties involved, any issues identified will be documented and discussed, and a plan of action and timetable identified to address any areas of non-compliance or concern.
Whistleblower Reporting & Protection
Serious violations of the customframes.com Code of Conduct may be reported through our anonymous Whistleblower hotline. Customframes.com enforces a strict non-retaliation policy. Employees or suppliers who report violations in good faith are protected from retaliation.
Violations and Remediation
In the event that Code of Conduct violations or matters of concern are identified, a plan of action and timetable will be identified and mutually agreed upon by the involved parties. Follow-up will be conducted and documented to assure that identified issues are resolved satisfactorily and on a timely basis. In the event of non-compliance with Code of Conduct terms, failure to act on remediation plans, or failure to cooperate with our efforts to enforce our Code of Conduct, the involved factory/supplier will be subject to removal from customframes.com' approved vendor listing.
Customframes.com is committed to conserving the environment and is an advocate of global sustainability. We continue to proactively access waste reduction methods, waste prevention, recycling opportunities, and work to source recycled content materials. We comply with all applicable environmental laws, regulations and other mechanisms concerning environmental issues. Our employees are key contributors to our success in this area.
Our company scored in the 91st percentile on the EcoVadis compliance assessment, earning a silver medal and the top score for all collegiate licensees monitored by UCLA. EcoVadis is an evidence-based online platform, providing supplier sustainability ratings and allowing companies to assess the Environmental Social Governance (ESG) performance of their global suppliers. The objective of the EcoVadis methodology is to measure the quality of a company's sustainability management system through its policies, actions, and results. The assessment focuses on 21 sustainability criteria that are grouped into four themes: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.
Annually, we support reforestation efforts, and have made a concerted effort to consider the sustainability focus of our major vendors in making supplier decisions. In an effort to reduce energy consumption from IT infrastructure, we have shifted our internal servers to the cloud utilizing AWS, a vendor with a strong commitment to sustainability and 100% renewable energy usage.
Our company has invested in numerous energy-saving measures to reduce consumption and improve efficiency within our facility. Recently, we were awarded a spot in our state's solar incentive program for small businesses. We have signed a contract to have solar roof panels installed in 2025. We have an extensive recycling program of cardboard, paper, plastic and cans. Our SMARTbox frame packaging is compact for transit efficiency and is 100% curbside recyclable. We feature, and are increasing our focus on, USA-made 100% recyclable wood frame moulding options. We source our wood frame mouldings and mat and backing boards from companies with proof of certification for sustainable forestry practices. Our frames are designed for easy, environmentally-friendly cleaning with a soft cloth and water or ammonia-free glass cleaner. We continuously track our outbound package breakage rates, and focus on improvement opportunities with our carrier(s) to manage the environmental and satisfaction impacts of product breakage in transit.
Customframes.com has committed to annually review our sustainability policy and efforts, to assess the sustainability efforts and focus for our major vendors, and to continually improve our environmental performance. This includes setting and tracking annual KPIs for reductions in energy and water usage, tracking the redeployment of usable computer hardware, as well as the commitment to 100% recycling of computers at end-of-life. Each year, the company's President issues this Environmental Policy to all employees as a thank-you for their contributions to help CHC recycle, reduce waste and energy, and as a reminder of our commitment to act as a responsible steward in support of the environment.
Employees
We are committed to taking an aggressive stance against unfair labor practices and we follow the guidelines set forth in the Fair Labor Act. We will respect the rights and dignity of every employee. We are committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment. We will ensure that employees are treated fairly and with dignity and consideration for their goals and aspirations, utilizing educational and training opportunities to help employees improve performance and provide growth opportunities for those who seek advancement or new skills training.
We will seek to be honest and fair in our relationships with our suppliers and respect the different cultures and rights of individuals. We will also encourage suppliers to abide by our high standards, and be consistent with local laws and guidelines set forth in the Fair Labor Act. customframes.com adheres to an official Code of Conduct that is provided to all employees and posted within our facility in both English and Spanish. Our Code of Conduct is provided to our approved vendor partners and we expect their compliance with its terms. Our Code of Conduct addresses fair labor and wage practices, the prohibition against discrimination and harassment, safe working conditions, and freedom of association.
We will consistently deliver high quality products that we, as consumers, would be proud to own ourselves. We will provide our customers with the best possible service and support, always striving to pleasantly surprise them by exceeding their expectations. As a Better Business Bureau-accredited business, we will deliver a high level of service and stand behind our products with a publicly stated 120-day guarantee of satisfaction. We will adhere to the BBB's guidelines, mediation processes, and public disclosure in relation to any disputes or customer issues that may arise.
We are committed to conserving the environment and are an advocate of global sustainability. We will continue to proactively access waste reduction methods, waste prevention, and recycling opportunities, and work to source recycled content materials. We will comply with all applicable environment, health and safety regulations. Annually, we will support reforestation efforts and have made a concerted effort to consider the sustainability focus of our major vendors in making supplier decisions.
Corporate Sustainability
Customframes.com strives to adhere to sustainable business principles by reducing negative environmental impacts, giving back to the community, and providing employees with meaningful options to maintain a fulfilling work environment. We set and track performance against an annual KPI Scorecard with 30 specific dashboard measures that cover CSR categories including General, Labor/Human Rights, Environmental, Ethics, and Sustainable Procurement.
EcoVadis Compliance Assessment Results
Our company scored in the 91st percentile on the EcoVadis compliance assessment, earning a silver medal and the top score for all collegiate licensees monitored by UCLA. EcoVadis is an evidence-based online platform, providing supplier sustainability ratings and allowing companies to assess the Environmental Social Governance (ESG) performance of their global suppliers. The objective of the EcoVadis methodology is to measure the quality of a company's sustainability management system through its policies, actions, and results. The assessment focuses on 21 sustainability criteria that are grouped into four themes: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.
Sustainable Manufacturing Assessment Results
Annually, our company completes the Sustainable Manufacturing Assessment Questionnaire (SMAQ), an online questionnaire that measures the quality and depth of an organization's Corporate Social Responsibility (CSR) program. We received a perfect 100/100 score in 2023 and again in 2024. The SMAQ assesses the following areas of a company's CSR Program: Supply Chain Transparency, Code of Conduct, Monitoring Activities, Remediation Efforts, and Beyond Compliance – Best Practices/Certifications.
