Please Read the Following Notices Before Using this Web Site
This is a legal document ("Agreement") which sets out your rights and obligations, and those of customframes.com, in relation to this web site ("Site"), and the material of all types that you gain access to on and through the site ("Content"). The term "Content" includes, but is not limited to, all text, graphics, and images which appear on the site, and the design, look, and feel of the site itself.
You affirm your assent to the notices of this agreement every time you access any part of the Site or make use of any of its Content. If you do not agree to abide by these notices, do not use this Site nor any of its Content.
Intellectual Property Notice
Each item of Content is protected by copyright and other intellectual property rights which are either owned by customframes.com or licensed to it by a third party. The site may also contain other proprietary notices (such as trademarks, service marks, trade names, and moral rights) and copyright information, the terms of which must be observed and followed. Unless otherwise stated, all of the Content of this Site is copyright customframes.com, 594 Pepper Street, Monroe, CT, 06468, USA. All Rights Reserved. Where downloads of third party software are made available on the site, they are owned by the third party licensor in question, and will be subject to any terms and conditions applied by the relevant third party.
Reproduction Notice
customframes.com permits you to use the Site and its Content for informational purposes only on an individual computing device having a single central processing unit. You may download to a local hard drive and print extracts from the Site. You are not otherwise entitled to use, copy, distribute, or transmit any of the Content, or to incorporate any of it into any web site (except by way of linkage in accordance with our "Link to Us" policy), nor may you broadcast, publish, or facilitate any public performance of Content. Any use of Content from this web site must be for informational purposes only and in no instance be used for commercial purposes of any kind. Unless otherwise stated, no Content from this web site can be altered in any way.
Disclaimer Notice
All materials provided by this web site and any other materials which are referenced by or linked to this web site are provided "as is" without warranty of any kind. Customframes.com hereby disclaims all warranties and conditions with regard to any materials provided by this web site or any other materials which are referenced by or linked to this web site including but not limited to all implied warranties and conditions of merchantability, fitness for a particular purpose, and non-infringement.
Accuracy of Content Notice
Customframes.com makes no representations about the suitability of the information delivered from this web site or any other materials which are referenced by or linked to this web site for any purpose. customframes.com does not warrant the accuracy, quality, content, or legality of any materials provided by this web site or any other materials which are referenced by or linked to this web site. customframes.com may update or make changes to the materials provided by this web site at any time without notice; however, customframes.com makes no commitment to update the information contained herein.
Liability Notice
In no event shall customframes.com be liable for any special, indirect, incidental, consequential damages or for damages of any kind arising out of or in connection with the use or performance of information contained in any materials provided by this web site or in any other materials which are referenced by or linked to this web site, under any theory or liability used.
Personal information
You may provide certain personal information to us through this Site. Our Privacy Policy governs our use of the personal information you provide.
PayPal Payments
Certain customers may receive the ability to pay with "PayPal Pay Later".
About Pay in 4: Loans to CA residents are made or arranged pursuant to a CA Financing Law License. PayPal, Inc. is a GA Installment Lender Licensee, NMLS #910457. RI Small Loan Lender Licensee.
About Pay Monthly: Pay Monthly is subject to consumer credit approval. Fixed APR is 9.99-35.99% APR based on the customer. The lender for Pay Monthly is WebBank. PayPal, Inc. (NMLS #910457): CT Small Loan Licensee. RI Loan Broker Licensee. VT Loan Solicitation Licensee.
New Mexico customers: https://www.paypal.com/us/webapps/mpp/campaigns/newmexicodisclosure
Jurisdiction and Venue Notice
You agree that any legal action brought against customframes.com shall be governed by the laws of the State of Connecticut and by the courts of Connecticut without regard to its conflict of laws principles.
If customframes.com makes any changes to this Agreement, your use of the Site and any its Content following the date of that change will be governed by the changed Agreement.
Our Commitment to Privacy
Your privacy is important to us. Customframes.com's privacy and security statement demonstrates our firm commitment to maintain privacy and security for our customers. This will explain how information is gathered on our website and the steps we have taken to ensure a safe and secure environment for making purchases online.
Information Collection and Use
We value you as our customer and understand the reservations you may have about making purchases online. Customframes.com sells frames directly or with partnered professional organizations. When we sell you a product directly, your information will remain with us. When we sell you a product affiliated with a partnered professional organization, your information will remain with us and, in some cases, with that partnered professional organization. We do not sell or rent this information to others. This applies to all information collected by or submitted to the customframes.com's website.
During the checkout process, we request contact information, such as your name, phone number, email address, shipping address, and financial information, such as credit card number, expiration date, and billing address (if different from shipping address).
On some pages, you may submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, such personal information collected on these pages include the recipient's name, address, phone number, and email address for shipping confirmation.
Customframes.com records raw request information for legitimate business purposes and security. This information includes which internet protocol (IP) address a request originates from. This information is not used for analytics or marketing or shared with any third party for analytics and marketing purposes.
Sharing and Email Communications
We do not share your email address with others. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. We will respond only to your specific requests for information and will provide to you the information you have requested via your stated method of communication. We respect your privacy, and if you have any additional questions about what information you are signed up to receive by email, please don't hesitate to call us at 800-477-9005 or email us at support@customframes.zendesk.com. We will gladly make any requested adjustments and do not discriminate against consumers for exercising their rights under the CCPA.
Third-Party Web Beacons
We use cookies, tracking pixels, and related technologies from third-parties to help analyze where visitors go and what they do while visiting our website. We may also use this data in order to target ads to you on other websites. We do not track or collect personally identifiable information of Internet users, nor associate any data gathered from our website(s) with any personally identifying information.
How to Access or Change Your Information
At any time you may submit a data retrieval request to us via email at support@customframes.zendesk.com. You may also correct factual errors in your personal information by sending us a request that credibly shows the error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making changes to your account. Please note, basic information may be kept for legitimate business purposes in order to fulfill orders and handle any issues with orders after an order has shipped.
How to Opt Out of Marketing Communications
Your online privacy is important to us, and we offer the following options to opt out of receiving targeted advertising and marketing communications.
Our Commitment to Data Security
Customframes.com takes all reasonable measures to protect and secure the information you provide to us. The personal information you enter online such as credit card, name, phone number, email and mailing address, are encrypted using secure socket layer (SSL) encryption technology. You can tell the technology is working when you see the lock icon in your browser. Our site is security-certified by Let's Encrypt. We have also put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of children online is a paramount responsibility for customframes.com. For scholarship endowment purposes, we obtain parental consent for minors under 18, empowering parents and legal guardians with control over their child's online presence. We ensure that sensitive data, like last names, addresses, phone numbers, emails, school details, and other personal information remains confidential and secure.
PCI Compliance and Credit Card Security
Customframes.com meets all applicable Payment Card Industry (PCI) compliance requirements. Our compliance with PCI includes the Data Security Standards (PCI DSS), the Payment Application Standards (PCI PA-DSS) and the Point-to-Point Encryption Standards (P2PE).
Our systems are assessed for PCI, PCI DSS, PCI PA-DSS and PCI P2PE compliance by Viking Cloud. Viking Cloud is a qualified security assessor.
We use a third-party payment provider to securely store credit card information. We never store credit card information in our systems. We charge and refund credit cards by securely connecting to third-party payment providers via API. We comply with PCI Point-to-Point Encryption Standards (P2PE), all credit card information is encrypted before transmitting it to our third-party payment providers.
About Log-In Accounts
We offer the option of a log-in account as a means to maintain and update your customer information easily and more conveniently in the future. Establishing a log-in account will quicken future orders by reducing the need to input repetitive information. It also allows you to readily see the status of and obtain tracking information on any open or recent orders you have placed with us. In some cases, the log-in areas of our site allow you to access information about our products and programs that are not available to the general public.
Ordering and Gift-Giving
To help us respond to your needs or place an order, we ask you to provide contact information (i.e. name, shipping address, and email address) and, if appropriate, financial information (i.e. credit card number, expiration date). This information helps us to process your order more efficiently and is used for accounting and billing purposes. In addition, if we experience difficulty processing an order, this information can also be used to help us get in touch with you.
In the event that you make a purchase to ship to another person, we use the information you provide about someone else only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
Payment Methods Accepted and Terms of Payment
We accept Visa, MasterCard, Discover, and American Express as payment for orders received online, by mail, by telephone, or fax. We accept personal checks by mail, although merchandise will not be shipped until the check has cleared our bank. Checks returned for insufficient funds or other reasons are subject to an additional $20 fee. Commercial accounts may submit a credit application and obtain an open account, subject to our credit approval and notification of available credit lines. Initial orders for commercial accounts must be prepaid until such time as credit terms have been approved and established.
Order Payment and Credit Card Charges
We do not stock any merchandise; all of our products are handcrafted and made-to-order. Due to the fact that we are custom-building something especially for you, we have to guarantee payment prior to creating your order. Many of our products are personalized and are specially sized to fit your personal documents and would not be usable by any other customers.
Data from Third Parties - Amazon
We use some personal information to fulfill third-party orders with Amazon. We store this personal information up to 30 days after shipping your order. After this 30-day period, your personal information is removed from our systems and backups. Access to this information is heavily restricted and only used for order fulfillment.
External Links
Some of our site's pages may contain links to other websites that are not owned or maintained by customframes.com. Such links do not constitute an endorsement by customframes.com of those websites' content, products and services, or of the persons or entities associated with them. By visiting external sites linked to diplomaframe.com, you acknowledge that customframes.com is providing these links to you only as a convenience and you agree that customframes.com is not responsible for the content of these external websites. External sites are governed by their own terms and policies and are not governed by customframes.com' Secure Shopping & Privacy Policy or other terms and policies.
Changes to Our Privacy Policy
Customframes.com reserves the right to revise our Secure Shopping & Privacy Policy and related business practices at any time and without prior notice. As technology, website features and functionality, customframes.com practices, and applicable laws evolve, we may need to review and revise our Secure Shopping & Privacy Policy. These revisions will be effective as of the date posted at the bottom of this page. Your use of diplomaframe.com following any such change constitutes your consent to the terms of the revised policy. For this reason, it is important for you to review customframes.com' Secure Shopping & Privacy Policy regularly.
Questions/Comments
If you have any questions or comments about the website or our privacy and security information, please call 800-477-9005 or email us at support@customframes.zendesk.com. Your comments and suggestions are always welcome.
Cookies
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.
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<h2>EU Customer Settings</h2>
<p>The following settings are for our EU customers only.</p>
<p>We do not sell your private information. This link is to comply with EU GDPR regulations only. <b><a href='javascript:void(0)' onclick='revisitCkyConsent()'>Do Not Sell or Share My Personal Information</a></p></b>
</div>Revised Sept 28, 2023
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<h2>What are cookies?</h2>
<p>This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.</p>
<p>Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide
better user experience, and understand how the website performs and to analyze what works and where it needs improvement.</p>
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<h2>How do we use cookies?</h2>
<p>As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally
identifiable data.</p>
<p>The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you
with a better and improved user experience and help speed up your future interactions with our website.</p>
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<h3>Types of Cookies we use</h3>
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<h2 style="margin-bottom:20px;">Manage cookie preferences</h2>
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<p>Different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how
to manage and delete cookies from the major web browsers.</p>
<p>Chrome: <b><a href="https://support.google.com/accounts/answer/32050" target="_blank">https://support.google.com/accounts/answer/32050</a></p></b>
<p>Safari: <b><a href="https://support.apple.com/en-in/guide/safari/sfri11471/mac" target="_blank">https://support.apple.com/en-in/guide/safari/sfri11471/mac</a></p></b>
<p>Firefox: <b><a href="https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US"
target="_blank">https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US</a></p></b>
<p>Internet Explorer: <b><a href="https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc"
target="_blank">https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc</a></p>
<p>If you are using any other web browser, please visit your browser's official support documents.</p></b>
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<h2>EU Customer Settings</h2>
<p>The following settings are for our EU customers only.</p>
<p>You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. </p>
<p style="margin-top:12px;"><b><a class="cky-banner-element">Cookie Settings - EU Only</a></p></b>
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Effective Date: 28-Sep-2023 <br>
Last Updated: 28-Sep-2023
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</div>Customframes.com acknowledges our responsibility to ensure that standards relating to people, the environment and the communities in which we operate are maintained and continuously improved throughout our supply chain. Customframes.com believes that people from diverse backgrounds should all enjoy the same rights, opportunities and protections. Furthermore, everyone must be treated fairly with dignity and compassion, be able to actively participate in decision-making that affects their lives and be kept safe from both physical and psychosocial harm.
We recognize that we can have a positive influence on our suppliers, contractors and their employees, products and services and through positive, collaborative relationships, we will create shared value. We take a long-term view to managing and maintaining relationships with our suppliers and contractors. We will continue to develop and manage relationships with our suppliers to encourage them to promote a best practice approach to employment practices (including inclusion and diversity), and delivering other environmental and social outcomes.
Employment Relationship
Customframes.com adheres to the rules and conditions of employment that respects all workers and at a minimum, safeguard their rights under national and international labor and social security laws and regulations.
Forced Labor
There shall not be any use of forced labor, whether in the form of prison labor, indentured labor, bonded labor or other forms of forced labor.
Child Labor
No person shall be employed at under the age of 15 or under the age for completion of compulsory education, whichever is higher.
Harassment or Abuse
The company prohibits personal harassment of any kind. Every employee shall be treated with respect and dignity. No employee shall be subject to any physical, sexual, psychological, or verbal harassment or abuse. Customframes.com is committed to a work environment free from harassment, bullying, or retaliation. Customframes.com provides mandatory sexual harassment prevention training to all employees.
Non-Discrimination
It is the policy of customframes.com that no person shall be subject to discrimination in employment, including hiring, salary, benefits, advancement, discipline, termination, or retirement, on the basis of gender, race, religion, age, disability, sexual orientation, gender identity, nationality, political opinion, or social or ethnic origin.
Health and Safety
Customframes.com will provide and requires that its suppliers provide, a safe and healthy working environment to prevent accidents and injury to health arising out of, linked with, or occurring in the course of work, or as a result of the operation of employer facilities.
Freedom of Association and Collective Bargaining
Customframes.com recognizes and respects the right of employees to freedom of association and collective bargaining.
Environment and Sustainable Practices
Customframes.com has adopted responsible measures to mitigate negative impacts that the workplace has on the environment, including the impacts of these activities on the social and environmental sustainability of our communities. Preference will be given to suppliers and contractors that demonstrate an active commitment to protecting the environment and to sustainability. Frame moulding and mat board suppliers must demonstrate that all timber is obtained from sustainable sources.
Wages and Benefits
Customframes.com recognizes that every worker has a right to compensation for a regular work week that is sufficient to meet the worker's basic needs, and provide some discretionary income. Customframes.com shall pay at least the minimum wage or the appropriate prevailing wage, whichever is higher, comply with all legal requirements on wages and provide any fringe benefits required by law or contract. Where compensation does not meet workers' basic needs and provide some discretionary income, customframes.com shall take appropriate actions that seek to progressively realize a level of compensation that does.
Hours of Work
Customframes.com does not require workers to work more than the regular and overtime hours allowed by the law. The regular work week does not exceed 40 hours. All overtime work is consensual. The company does not request overtime on a regular basis and compensates all overtime work at a premium rate. Workers will receive 24 consecutive hours of rest every seven- day period. Other than in exceptional circumstances, the sum of regular and overtime hours in a week shall not exceed 60 hours.
Requirement to Disclose
Customframes.com must be notified in writing in the event that an approved factory or supplier is (or becomes) the subject of a pending government enforcement action or lawsuit from workers or worker organizations that represent violations of the terms of this Code of Conduct. When differences or conflicts in standards arise, the highest standard shall apply.
Compliance and Monitoring
To assure compliance with the Code of Conduct, customframes.com and its factory suppliers shall be subject to monitoring visits, which may be announced or unannounced, and may be conducted by customframes.com employees or independent agents. Reports from such visits will be reviewed with all parties involved, any issues identified will be documented and discussed, and a plan of action and timetable identified to address any areas of non-compliance or concern.
Whistleblower Reporting & Protection
Serious violations of the customframes.com Code of Conduct may be reported through our anonymous Whistleblower hotline. Customframes.com enforces a strict non-retaliation policy. Employees or suppliers who report violations in good faith are protected from retaliation.
Violations and Remediation
In the event that Code of Conduct violations or matters of concern are identified, a plan of action and timetable will be identified and mutually agreed upon by the involved parties. Follow-up will be conducted and documented to assure that identified issues are resolved satisfactorily and on a timely basis. In the event of non-compliance with Code of Conduct terms, failure to act on remediation plans, or failure to cooperate with our efforts to enforce our Code of Conduct, the involved factory/supplier will be subject to removal from customframes.com' approved vendor listing.
Customframes.com is committed to conserving the environment and is an advocate of global sustainability. We continue to proactively access waste reduction methods, waste prevention, recycling opportunities, and work to source recycled content materials. We comply with all applicable environmental laws, regulations and other mechanisms concerning environmental issues. Our employees are key contributors to our success in this area.
Our company scored in the 91st percentile on the EcoVadis compliance assessment, earning a silver medal and the top score for all collegiate licensees monitored by UCLA. EcoVadis is an evidence-based online platform, providing supplier sustainability ratings and allowing companies to assess the Environmental Social Governance (ESG) performance of their global suppliers. The objective of the EcoVadis methodology is to measure the quality of a company's sustainability management system through its policies, actions, and results. The assessment focuses on 21 sustainability criteria that are grouped into four themes: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.
Annually, we support reforestation efforts, and have made a concerted effort to consider the sustainability focus of our major vendors in making supplier decisions. In an effort to reduce energy consumption from IT infrastructure, we have shifted our internal servers to the cloud utilizing AWS, a vendor with a strong commitment to sustainability and 100% renewable energy usage.
Our company has invested in numerous energy-saving measures to reduce consumption and improve efficiency within our facility. Recently, we were awarded a spot in our state's solar incentive program for small businesses. We have signed a contract to have solar roof panels installed in 2025. We have an extensive recycling program of cardboard, paper, plastic and cans. Our SMARTbox frame packaging is compact for transit efficiency and is 100% curbside recyclable. We feature, and are increasing our focus on, USA-made 100% recyclable wood frame moulding options. We source our wood frame mouldings and mat and backing boards from companies with proof of certification for sustainable forestry practices. Our frames are designed for easy, environmentally-friendly cleaning with a soft cloth and water or ammonia-free glass cleaner. We continuously track our outbound package breakage rates, and focus on improvement opportunities with our carrier(s) to manage the environmental and satisfaction impacts of product breakage in transit.
Customframes.com has committed to annually review our sustainability policy and efforts, to assess the sustainability efforts and focus for our major vendors, and to continually improve our environmental performance. This includes setting and tracking annual KPIs for reductions in energy and water usage, tracking the redeployment of usable computer hardware, as well as the commitment to 100% recycling of computers at end-of-life. Each year, the company's President issues this Environmental Policy to all employees as a thank-you for their contributions to help CHC recycle, reduce waste and energy, and as a reminder of our commitment to act as a responsible steward in support of the environment.
Employees
We are committed to taking an aggressive stance against unfair labor practices and we follow the guidelines set forth in the Fair Labor Act. We will respect the rights and dignity of every employee. We are committed to providing equal opportunity in all aspects of employment and will not engage in or tolerate unlawful workplace conduct, including discrimination, intimidation, or harassment. We will ensure that employees are treated fairly and with dignity and consideration for their goals and aspirations, utilizing educational and training opportunities to help employees improve performance and provide growth opportunities for those who seek advancement or new skills training.
We will seek to be honest and fair in our relationships with our suppliers and respect the different cultures and rights of individuals. We will also encourage suppliers to abide by our high standards, and be consistent with local laws and guidelines set forth in the Fair Labor Act. customframes.com adheres to an official Code of Conduct that is provided to all employees and posted within our facility in both English and Spanish. Our Code of Conduct is provided to our approved vendor partners and we expect their compliance with its terms. Our Code of Conduct addresses fair labor and wage practices, the prohibition against discrimination and harassment, safe working conditions, and freedom of association.
We will consistently deliver high quality products that we, as consumers, would be proud to own ourselves. We will provide our customers with the best possible service and support, always striving to pleasantly surprise them by exceeding their expectations. As a Better Business Bureau-accredited business, we will deliver a high level of service and stand behind our products with a publicly stated 120-day guarantee of satisfaction. We will adhere to the BBB's guidelines, mediation processes, and public disclosure in relation to any disputes or customer issues that may arise.
We are committed to conserving the environment and are an advocate of global sustainability. We will continue to proactively access waste reduction methods, waste prevention, and recycling opportunities, and work to source recycled content materials. We will comply with all applicable environment, health and safety regulations. Annually, we will support reforestation efforts and have made a concerted effort to consider the sustainability focus of our major vendors in making supplier decisions.
Corporate Sustainability
Customframes.com strives to adhere to sustainable business principles by reducing negative environmental impacts, giving back to the community, and providing employees with meaningful options to maintain a fulfilling work environment. We set and track performance against an annual KPI Scorecard with 30 specific dashboard measures that cover CSR categories including General, Labor/Human Rights, Environmental, Ethics, and Sustainable Procurement.
EcoVadis Compliance Assessment Results
Our company scored in the 91st percentile on the EcoVadis compliance assessment, earning a silver medal and the top score for all collegiate licensees monitored by UCLA. EcoVadis is an evidence-based online platform, providing supplier sustainability ratings and allowing companies to assess the Environmental Social Governance (ESG) performance of their global suppliers. The objective of the EcoVadis methodology is to measure the quality of a company's sustainability management system through its policies, actions, and results. The assessment focuses on 21 sustainability criteria that are grouped into four themes: Environment, Labor & Human Rights, Ethics and Sustainable Procurement.
Sustainable Manufacturing Assessment Results
Annually, our company completes the Sustainable Manufacturing Assessment Questionnaire (SMAQ), an online questionnaire that measures the quality and depth of an organization's Corporate Social Responsibility (CSR) program. We received a perfect 100/100 score in 2023 and again in 2024. The SMAQ assesses the following areas of a company's CSR Program: Supply Chain Transparency, Code of Conduct, Monitoring Activities, Remediation Efforts, and Beyond Compliance – Best Practices/Certifications.